TAP Air Portugal Airlines
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With arms wide open: TAP is the leading Portuguese airline, it has been flying since 1945 and has been a member of the Star Alliance since 14 March 2005. Its Lisbon hub is a key European gateway at the crossroads of Africa, and North and South America.

Benefits to travel with TAP: Victoria Program Earn miles and use them for unforgettable trips., Time to Think Save your reservation for 48 hours and guarantee that you travel with the desired rate

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6 reviews to TAP Air Portugal Airlines

  1. Thomas

    Complete failure to provide customer service!

    Very Poor

    The TAP phoneline makes you wait 20 to 39 minutes only to be cut off once you get connected. A scandalous and totally unprofessional airline. Never again!

  2. Tom

    Worst airline ever

    Good

    I spent 5h on the phoneline and still need to call them. They hang up, their employees LIE offering different interpretations of the fair rules each time you call them. The website is not working at all, no possibility to reschedule the flight before take off (multiple errors). They take no responsibility for it and then charge you for no-show because you didn’t reschedule. Even if you showed at the airport. Contacting TAP gets you back to XX.

  3. Jahki

    The worst customer service

    Good

    They need a complete overhaul of their online website and customer call Centre. They will not answer the phone in the USA at all and in Portugal they are rude and unhelpful. It’s been an awful experience dealing with them although Madeira is so beautiful I would still come again!

  4. Nina

    No reachable costumer service, absolutely horrible

    Very Poor

    I tried several times to contact them (on 4 different on- and offline channels!) and even through the phone I only reached them after having waited for more than an hour! Just to have the lady tell me that she can’t help me and letting me wait another 80 minutes(!!) for a “colleague” that would pick up straight away, as she said. After having waited more than 2 hours in total, I had to give up because of an appointment. I still couldn’t change my flight. I’m shocked of how bad things go with this airline.

  5. jb

    complete crooks, avoid at all cost

    Very Poor

    Customer service is a rip off, you have to pay and off course wait for hours to reach them, I had a voucher number they pretend they don’t find anymore, how convenient for them. Avoid at all costs.

  6. Letourneur

    Bad company

    Good

    Luggages lost, no infos, 5 days after arrival in Geneva from Funchal. You would better go by boat or swimming !!!

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